Privacy Policy

This policy explains how Premier Heating ("we", "our", "us") collects and uses personal data when you contact us via this website, by phone, by email or in person. It applies to visitors to premier-heating.com and to customers of Premier Heating.

Who we are

Premier Heating is a family-run boiler and heating business based at 205 Prestwick Rd, Watford WD19 6EJ. For any privacy queries, contact Matt Winn at contact@premier-heating.com or 07870 210610.

What we collect

• Name, phone number, email address and postcode/address when you request a quote or booking.
• Details of the work you're enquiring about (e.g. boiler make, symptoms, property type).
• Records of work carried out, invoices and Gas Safe / warranty documentation.
• Basic technical data (IP address, browser type, pages visited) collected by our website hosting for security and analytics.

How we use it

• To respond to your enquiry, provide quotes and carry out the work.
• To meet our legal obligations (Gas Safe records, HMRC accounting, warranty registration).
• To contact you about service reminders (e.g. annual boiler service) where appropriate.

Lawful basis

We rely on your consent when you submit an enquiry, our legitimate interests in running the business, and legal obligations where the law requires us to keep records.

Who we share it with

We do not sell your data. We may share it with: our website form/CRM provider, boiler manufacturers (for warranty registration where you've asked us to), our accountant and, where legally required, regulators such as HMRC or Gas Safe Register.

How long we keep it

Enquiries that don't lead to work: up to 12 months. Customer records, invoices and safety certificates: at least 6 years, in line with HMRC and Gas Safe requirements.

Your rights

Under UK GDPR you have the right to access, correct or request deletion of your personal data, and to complain to the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, email contact@premier-heating.com.

Cookies

This site uses only essential cookies required for the pages to work and, where enabled, basic analytics to help us improve the site. No advertising cookies are set.